Privacy Policy

This Privacy Policy describes how dodensha.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

What information do we collect?

In addition to personal details such as your name, email, telephone number, address and payment details, Dodensha may also collect some of the following personal information about you:

• Details of transactions you make from Dodensha (in-store or via the sites)
• Details of shopping preferences, such as favourite products
• Details of your visits to our sites
• Details of when you contact our customer services team by email, phone or live chat from our Sites
• Other information from which we can identify you.

 

How do we use your information?

We will treat your information as private and confidential (but we reserve the right to disclose this information in certain circumstances, as set out below). Your personal information can be used in any of the following ways:

1. Process and fulfil any orders you make via the sites or in-store (please note that your details may need to be passed to a third party in order for them to deliver the product you ordered and we may retain your details for a reasonable period of time after you have completed the transaction, in order to fulfil any contractual obligations, such as refunds, guarantees, etc).
2. To process payments and prevent fraudulent transactions (we may retain your details of these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).
3. With your consent, we will retain your personal information, preferences and details of your transactions in order to keep you informed by email, post, and/or through other digital means including social media platforms, about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by DODENSHA.
4. To register you on the sites or in-store and where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your push notification preferences).
5. To improve the content and appearance of the sites, to ensure that content is presented in the most effective manner for you.
6. To assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes).
7. To administer any prize draws or competitions run by DODENSHA. Please refer to the specific terms & conditions for each prize draw or competition.

 

Your data protection rights

You have the right to request a copy of, amend, limit or delete the personal information we hold about you. You may do this by sending an email to  support@dodensha.com indicating the reason for this request. Please note that we may require you to verify your identity before allowing you to access your personal information.

We will generally only keep your information as long as you remain an active customer and for 5 years afterwards, or otherwise as required for our business operations or by applicable laws. We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, to identify, issue or resolve legal claims, for fraud prevention and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving Dodensha updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. Your personal information will be deleted or destroyed in a manner that cannot be restored or reproduced.

 

Changes to this privacy policy

We may update this Privacy Policy from time to time. The amended Privacy Policy will be posted on the sites so please check this page regularly for changes.

 

Contacting DODENSHA

You can contact us if you have any questions regarding this policy or the use of your data at  support@dodensha.com.