Return Policy
Order Modification
You can change your order inoraformation (such as colors, dimensions, shipping address, telephone number) within 48 hours.
If your order has been shipped, it cannot be modified.
Order Cancellation
You can cancel your order free of charge within 48 hours.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
Return
If you wish to return an article purchased on our website, you have 45 days, from the date the order was received, to proceed with the return process. Return shipping costs would be borne by us.
Please note that the article should be in its original condition to be returned: unused, in their original packaging and with complete accessories.
Warning – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.
Please note that the right to return products does not apply to:
• Free Gifts
• Individual items in any gift pack
• All accessories
• Products purchased from third parties that are out of the 1-year warranty (including amazon, ebay, temu, etc.)
• Damaged, soiled or used items
For any questions, please contact us at support@dodensha.com and we will get back to you as soon as possible.
Please note:
The colors may appear slightly different via the website due to computer’s and mobile phone‘s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference, please refer to the actual product.
How to initiate a return?
• Visit Return & Exchange Page.
• Fill in the order information as prompted.
• Select the reason for the return and submit the appropriate information (if it shows the need to submit).
• Ship the item to the specified address according to the return information and fill in the order tracking information on the webpage.
• Once the returned item received, we will tell you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will issue a refund to you. If not, we reserve the right to refuse to refund you.
Refund
• We will arrange refund for you within 3 days if the returned item which is eligible for our Return & Refund Policy.
• The refund arrival time may vary depending on the payment method. The refund will take 1-7 days to your original payment account.
• The actual amount received by you may differ from your original payment due to exchange rate fluctuations.
• Any shipping fees paid are non-refundable.
• After the customer pays the fast shipping fee, if it has been shipped. Shipping cost is not refundable.
Return Address
We will select the nearest return shipping address based on your location. Once your return request has been confirmed, we will send you the return address. We will not be responsible for returned item(s) without notifying us in advance.
If you encounter any problems during shopping on our website, please contact us at support@dodensha.com for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.
If you have any questions about our Return & Refund Policy, please contact us at support@dodensha.com.
Exchange Policy
Exchange
If you wish to exchange an article purchased on our website, you have 45 days from the date the order was received, to proceed with the return process. Return shipping costs shall be borne by you. This amount will be deducted from the refund of your(s) item(s).
Please note that the article should be in its original condition to be returned: unused, in their original packaging and with complete accessories.
Warning – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.
Please note that the right to return products does not apply to:
• Free Gifts
• Individual items in any gift pack
• All accessories
• Products purchased from third parties that are out of the 1-year warranty (including amazon, ebay, temu, etc.)
• Damaged, soiled or used items
For any questions, please contact us at support@dodensha.com and we will get back to you as soon as possible.
How to initiate a return?
• Visit Return & Exchange Page.
• Fill in the order information as prompted.
• Select the reason for the exchange,submit the appropriate information (if it shows the need to submit)and select the item you want to exchange for.
• Ship the items you want to return to the specified address according to the return information and fill in the order tracking information on the webpage.
• Once the returned item received, we will tell you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will send you the product of your choice that needs to be replaced. Otherwise, we reserve the right to refuse refunds and replacement items.
Q&A
The item is damaged when I receive it?
Any products received damaged or with missing parts must be reported within 48 hours of receipt. It is the recipient's responsibility to check the correctness of the item and report any discrepancies as soon as possible. We cannot be held responsible for any damage not reported within this time frame.Please retain all packing materials and wait until the shipper has completed their inspection. If you have disposed of the packaging of damaged items, we will not be able to offer any replacements. Please check all boxes for damage and tell the courier to note this on the delivery note if there is visible damage.
The item received is not the same product as my order?
• In this case, we recommend that you first check your order information (correct or not).
• All shipments with items that were received incorrectly or in error need to be reported to us within one week since receipt of the item.
• In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product.
• If you do not want an exchange and insist on returning the item, the order will be treated as a normal return and you will be charged up to 35% for our storage costs, order preparation costs and shipping costs.
Can I refuse to take delivery of the item which has been shipped?
Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
If the product cannot be returned to the sender ( for example: if the return shipping cost exceeds the value of the merchandise), no refunds can be given in such a case.
In the event of force majeure (such as damage or defects), please contact our customer service team at support@dodensha.com immediately and we will give you an appropriate solution.
Returned items are damaged?
When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund for you. In this case, you’d better file a claim with the shipping company (carrier) and advise us on how to deal with damaged products. We will keep your product for only 30 days since it is damaged.
When will I receive the refund?
The refund will be arranged within 3 days of receipt of the returned item. The refund arrival time may vary depending on the payment method. The refund will take 1-7 days to your original payment account. For any questions, please contact us by email: support@dodensha.com and we will get back to you as soon as possible.
Please note that any cancellation or return should follow our Return & Refund Policy.
Will I pay for the shipping fee when returning the item?
Yes. In case of any return caused by non-quality problems (including but not limited to colors, dimensions, unsuitable style, personal reasons…), the shipping fee for return shall be borne by you. The actual amount may vary with different carriers.
If you want to return the item for damage or defects, don’t worry and please refer to “The item is damaged when I receive it?” in the Q&A.