Shipping policy
Delivery Area
The products on this website can be shipped to most countries. However, it is important to note that delivery cannot be arranged for individual countries, so if you encounter a system that indicates that delivery to your country or region is not possible, you will need to contact us first via email at support@dodensha.com . Due to the current sad events, we are unable to deliver to Ukraine, Gaza Strip, Israel. We apologise for any inconvenience caused and thank you for your understanding.
Free Shipping Policy
• We will cover outgoing shipping costs for orders sent to most countries.
• If you still have questions or need to ship to another country, please contact us at support@dodensha.com for enquiries.
The Shipping Process (in Working Days) Is as Follows:
• Delivery times = Process time (order preparation) + Shipping time
• Order preparation
Once your order information received, we will process the order:
It can take 2-10 working days for the order preparation.After we ship your order, we will send you a detailed shipping information email, including the tracking number and query website.
(1) Check the stock.
(2) Check your shipping address.
(3) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(4) If everything is ready, your order will be shipped from our warehouse.
Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
Once your order shipped, we will send you an e-mail containing a tracking number and query website.
• For a faster shipping, please contact the customer service team.
Please note: The above information is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
If your order has been shipped, the fast shipping fee is not refundable.
Delivery Time
Regarding the time required for shipping, it takes 5-10 business days for North America and 8-15 business days for Europe.
Logistics Provider
Normally, Yanwen and Amazon Logistics will be responsible for the delivery service.
Tariff
Customs duties will be borne by us.
If you are not sure about it, please contact us at support@dodensha.com
Compensation for Late Delivery
If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
Regarding possible delivery delays due to the effects of various circumstances
Due to many work arrangements, transport situation, force majeure and other factors, logistics and transport speed may be slowed down and transport will be delayed. We will endeavour to process your order and deliver the goods in the fastest and best way possible.
If you have any questions about the shipping policy, please contact us at support@dodensha.com
Q&A
How soon can I get my order?
• You can check the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. For details, please see “How to track my order?”.
• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at support@dodensha.com for updates.
How to track my order?
• You will receive an e-mail containing a tracking number once your order shipped.
• Click this link https://www.17track.net/en and then enter the tracking number.
• You can also contact our customer service team support@dodensha.com for the latest logistics information.
Do you ship to my country?
We ship to most countries. If you are not sure whether we ship to your country, contact us at support@dodensha.com
Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
Will I be responsible for customs duties? If so, how much do they cost?
• In most cases, we take care of the tariffs, and if there are special circumstances, we will notify you via email.
Why the tracking information for my order hasn’t been updated for a while?
Due to the busy work schedule of the logistics side as well as accidents or other force majeure factors, it will lead to slower logistics and transport delays. We will do our best to process your order and deliver the goods in the fastest and best way.
What if the delivery does not meet my schedule?
The carrier informs you by email about the delivery schedule. If the delivery is inconvenient, you can reschedule or have the parcel delivered to your neighbourhood or collection point.
How long will it take to receive my order?
Orders delivered via Amazon Logistics typically take 3-7 business days.
Orders delivered via Yanwen generally take 3-12 working days.